Latest News
Carbon Monoxide Detector installations
13th January 2023
As your landlord, we have a legal obligation to inspect and service your boiler annually. We will also check smoke alarms are working properly and if you don’t already have one and need one, we will install a Carbon Monoxide (CO) detector whilst we are there. Unsafe gas appliances andRead more
Engage – Winter issue available to download
8th December 2022
The Winter issue features information on our Christmas working hours, our Annual Report to tenants, gas, fire and CO safety, and much more. You can read the Winter edition of our tenant’s newsletter by clicking here. The magazine also enclosed a leaflet on reporting issues with damp and mould inRead more
Housing Ombudsman Maladministration
8th December 2022
The Housing Ombudsman Service has published a list of 32 landlords with a maladministration finding rate of 50% or higher in the year 2021-22, which included Tuntum Housing Association. Tuntum is included on the list as 50% of its Housing Ombudsman cases were found to have been maladministered During 2021-22Read more
Could you qualify for cheaper broadband and phone packages?
21st November 2022
Did you know that broadband and mobile phone providers have tariffs that are at a lower rate for those that need it most? Sometimes they are called ‘essential’ or ‘basic’ tariffs, they are exactly the same just cheaper. If you or someone in your household claims Universal Credit, you couldRead more
Sign up for MyTenancy – you may win £50!
9th November 2022
As reported in the Autumn issue of Engage, our tenant newsletter, we’ve been looking at our records, and we can see that we only have email addresses for 67% of our tenants, and less than 15% of tenants have signed up to the MyTenancy online portal. Once you have registeredRead more
Bonfire and firework safety tips
4th November 2022
Attending an organised bonfire and fireworks display is always the safest way of celebrating Bonfire Night, as there are safe places to watch the displays, the fireworks are set off by trained people and the emergency services are close-by if needed. If you are having your own display at home,Read more
Engage – Autumn issue available to download
25th October 2022
The Autumn issue features information on our schemes, new developments, complaints, safeguarding, money-saving tips, how to get involved, win prizes and much more. You can read the Autumn edition of our tenant’s newsletter here on our website.Read more
Staying Safe Online
15th September 2022
We partner with an initiative called Business in the Community and they are running a session about staying safe online. Navigating the internet can be a daunting thing, and we want to help you. Staying safe online is paramount to accessing the internet and using online services. It is important that youRead more
Her Majesty Queen Elizabeth II’s State Funeral Bank Holiday
13th September 2022
Monday 19 September is the date of Her Majesty Queen Elizabeth II’s State Funeral and will be a national bank holiday. This will allow individuals, businesses and other organisations to pay their respects to Her Majesty and commemorate her reign, while marking the final day of the period of nationalRead more
Get involved with assessing our complaints handling!
12th September 2022
At Tuntum we take complaints seriously and want to involve our tenants when we make decisions that affect them. As a member of the Housing Ombudsman Service, we are required to complete a self-assessment on our complaint handling and publish the document on our website. We would like to giveRead more
