Latest News

We’re ‘with Tpas’

Date published: 12th May 2022

TPAS are the Tenant Participatory Advisory Service We are members of TPASs, who are England’s leading tenant engagement experts, who are a not-for-profit organisation who promote, support and champion tenant involvement and empowerment in social housing across England. They support local tenants and landlord organisations, covering 3 million homes. TPAS
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Head office closed for May bank holiday

Date published: 29th April 2022

From 5pm on Friday 29th April to 9.00 am on Tuesday 3rd May, we’re providing tenants with a 24 hour emergency repairs service only. Please call 0115 915 22 22 during this time. If your repair isn’t urgent, please contact us on Tuesday or report it through the MyTenancy portal.
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Disrepair claims scam warning to tenants

Date published: 25th April 2022

Tuntum warns tenants to be wary of ‘claims farmers’ operating in the area. Their calls may be from unknown numbers or even local lines. These companies operate by cold calling, leaflets and social media to encourage tenants to pursue claims against their landlord for disrepair. These companies will claim to
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Engage – Spring issue available to download

Date published: 19th April 2022

The Spring issue features information on our schemes, new developments, complaints, money-saving tips, how to get involved, win prizes and much more. You can read the Spring edition of our tenant’s newsletter here on our website.
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Head office closed for Easter

Date published: 13th April 2022

Tuntum’s head office will be closed on Good Friday (15th April) and Easter Monday (18th April). Tenants needing to report an emergency repair between the 15-18 April should call 0115 912 22 22.
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Beware of scams

Date published: 6th April 2022

ActionFraud, the national fraud and cyber crime reporting centre, has reported that more than £50 million was lost last year to scams where victims are tricked into handing over control of their computer or smartphone to criminals. Information from ActionFraud’s website: What are remote access tool scams? Remote access tool
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Office closure for staff training morning

Date published: 28th March 2022

On Tuesday 29th March 2022, all Tuntum staff will be attending a training session between 9.00 am and 12.45 pm. Our offices will be closed and phone lines will be unavailable during this period. Please call us at an alternative time of the day or alternatively, you can email us
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Texts about rent payments

Date published: 28th March 2022

We’re sorry that a system error means that some tenants have received a text message over the weekend saying that their rent payment has not been made. We are rectifying the issue and we will contact any tenants by phone if there are issues, you don’t need to call the
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Happy first birthday to the Old Vic!

Date published: 24th March 2022

In March, clients and staff held a birthday party at the Old Vicarage as it celebrated its first year of operating as a residential scheme for adults with mental health difficulties. The scheme provides supported accommodation, access to a range of education, training and employment opportunities and community health services
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Receive Universal Credit? You could save on your broadband costs

Date published: 14th March 2022

Ofcom, the regulator for the communications service that we use and rely on every day, recently published a news article that could see Tuntum’s tenants save thousands of pounds each year.  Extracts from Ofcom’s news article: Millions of families under pressure from the rising cost of living could each save
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