What is STAIRs?
STAIRs stands for Social Tenants Access to Information Requirements scheme. It is a new standard being introduced by the UK Government and Regulator of Social Housing.
Under STAIRs, tenants will have new rights to access information regarding the management of their homes and services, which is similar to the Freedom of Information process.
This page provides a short overview about STAIRs, and you can find more detailed information in our Social Tenants Access to Information Requirements Policy.
How will it affect tenants?
Publication scheme (October 2026)
From 1 October 2026, social housing landlords must make key information clear and easy for tenants to find.
Much of the information that we are required to publish under STAIRs is already available on our website. To make it easier to find, we have arranged links to this information below using the STAIRs classifications.
Governance and decision-making
You can find information about believe housing, how we are governed, how customers help shape our services, and how we keep customers updated on decisions that may affect their home, neighbourhood, services or tenancy. Where a decision affects specific customers or communities, we will normally contact them directly. Wider updates, engagement opportunities and outcomes from consultation or feedback activity will usually be published on our news page.
Finance & Spending
We publish information about our financial performance and how we use our resources. This includes information about our income, spending, grants, service charge income and how we procure goods and services
Housing Stock Management
We publish information about how we look after, maintain and invest in the homes we own and manage. This includes our strategic objectives, how we report on our performance, how we assess the condition of our homes, and how we respond to legal requirements such as Awaab’s Law. We also provide information about the homes we offer across the region and practical guidance for customers about their home.
Performance
We publish information about how we are performing in a range of ways, including updates on our website, annual reports, customer information pages, performance summaries and service updates. This helps tenants see how we are doing, what we are improving, and how we are responding to feedback. Where possible, we will bring this information together or signpost to the relevant pages so it is easier to find.
- Tenant Satisfaction Measures (TSMs)
- Transparency and reports TBC
- News
Find A Home
Tuntum helps people and families from all communities to find a place to call home.
With 1500 properties in management to date, and more currently in development, Tuntum offers a variety of affordable housing across the East Midlands in 12 different local authority areas, ranging from 1-bedroom flats to large family houses.
We provide housing of all types and sizes for single people, couples, families and older people, who may be in housing need. This means people who may be on low incomes, living in poor quality or unsafe housing, or have other housing difficulties.
We primarily provide homes to rent at affordable levels as well as having an ever-increasing number of homes to purchase on a shared ownership basis. We work in partnership with local councils so that tenants are able to choose from a bigger selection of homes across the region. It also means there’s only one application form to fill in per region.
Rent a Home
Renting Directly from Us
We sometimes have a small number of properties available to rent directly from us.
Most of our properties are rented through the local authority Choice-Based Lettings scheme, but occasionally we rent out a property directly.
We currently have several properties available to rent through ourselves
Demand for social housing is very high – swapping houses can be a good way to find a new home without spending a long time on a waiting list for an empty property.
Homes to Buy
There are various ways you can buy a Tuntum property depending on your circumstances.
Whether you want to buy your first home through the shared ownership scheme or you are interested in buying the house you rent from us, you’ll find the guidance you need to start the process within this section.
Independent Living is designed to provide older people with homes that are conveniently located, accessible, secure and allow them independence.
In your Home
When you rent a home with us, you can be assured that you will have access to a range of support services to set up and sustain your tenancy. You can also make payments, report repairs and manage your home from our customer portal and app.
We are committed to providing services to help you maintain your tenancy and your home.
We provide customers with a supportive and reliable housing experience when it comes to paying your rent, getting a repair done and making your house a home.
Our comprehensive range of services is designed to ensure you can enjoy your tenancy with peace of mind, knowing that your needs are being taken care of.
Awaab's Law
At Tuntum, we take this responsibility very seriously. Strong processes are already in place to identify and resolve emergency repairs and damp and mould, especially where health could be affected.
We work hard to prevent issues, but we know they can still occur. When they do, we are committed to responding quickly and keeping customers informed.
Awaab’s Law is welcomed because it strengthens tenant rights and supports our ongoing work to ensure homes are safe and healthy.
What are the new legal requirements?
From 27 October 2025, we must:
- investigate potential emergency hazards within 24 hours of becoming aware of them, and if confirmed, start safety work
- investigate significant hazards relating to damp and mould within 10 working days of becoming aware of them
- provide a written summary of the investigation findings to the named tenant within three working days of the investigation ending
- start safety work within five working days if a significant hazard relating to damp and mould is found
- begin or take steps to begin any supplementary preventative work, to prevent a significant or emergency hazard recurring, within five working days; if this is not possible, work must start as soon as possible and no later than 12 weeks
- complete all supplementary preventative work within a reasonable timeframe
- provide suitable temporary accommodation if safety work cannot be completed within specified timeframes
- keep the named tenant updated throughout and share advice on how to stay safe.
Complaints
At Tuntum we recognise that, on occasion, we may fail to meet the standards that we set, and when this happens, we want to know so we can put them right quickly and fairly.