Important: CEO’s Community Safety Message

7th August 2024

Dear Customers, I wanted to reach out to you all today considering the riots that have been taking place over the last week across several of our cities and towns, with many more planned for this evening between 7pm and 8pm in a number of locations, including our areas of
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Tuntum’s Kids’ Zone at Nottingham Carnival

30th July 2024

Tuntum is proud to, once again, provide the Kids’ Zone at Nottingham Carnival on the 18th August 2024. At last years’ event, parents welcomed the tent of free activities for kids, including free glitter tattoos, a costume selfie area, carnival scratch art masks, carnival colouring and sweets. Tuntum is proud
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Tuntum launches its new Corporate Strategy

26th July 2024

Tuntum is delighted to launch its new Corporate Strategy 2024-2027 – ‘Building Brighter Futures’. Having now restored our G1 governance grading with the Regulator of Social Housing, our new Corporate Strategy has very much been informed by our journey over the last 9 months.  As a staff team we are
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Tuntum makes donation to Hurricane Beryl fund

10th July 2024

Only two weeks ago, we commemorated the 76th anniversary of the HMT Windrush docking at Tilbury, and rightly celebrated the significant contribution the Windrush generation have made to the UK ever since. At Tuntum Housing, our thoughts are with all those families, both in terms of our staff and customers
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Tania joins the Board

3rd July 2024

We are pleased to announce that, after a round of interviews with the Vice-Chair and the Chair of the Customer Experience Committee (CEC), we have successfully co-opted Tania Stevenson to the Board. Tania has been a Tuntum tenant since 2019 and brings valuable insight and experience to her new role.
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Understanding the Tenant Satisfaction Measures

30th June 2024

The Regulator of Social Housing, the Government body that oversees social housing landlords in England, has introduced a new system for assessing the quality of homes and services provided. This new system includes revised Consumer Standards and a set of Tenant Satisfaction Measures (TSMs) that landlords must report on. These
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Tuntum regains G1 status

27th June 2024

The Regulator of Social Housing has today published a regulatory judgement, upgrading Tuntum’s governance rating to the highest standard, G1. While our governance rating has always been compliant, we needed to improve some aspects of our governance arrangements and are pleased that the regulator has received sufficient assurance to make this
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Customer Policy Updates

19th April 2024

The Board of Tuntum has recently approved three new/revised policies, details as follows. All three policies impact all customers and so they are available to read on our website and in hard copy (by request). The latest version of the Housing Ombudsman’s (HOs) Complaint Handling Code, which came into force
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Have you registered to vote?

15th April 2024

The Electoral Commission have reported that, around 44 million people are estimated to be eligible to vote at this year’s May elections in England and Wales. Yet as many as seven million people are either incorrectly registered or missing from the register entirely. This is more than the combined adult
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‘Make things right’ campaign launched

13th February 2024

Social Housing Issue? Know your rights, know how to complain. Everyone deserves a home that is safe, secure, and well maintained. If you live in social housing, your landlord is responsible to fixing issues, including damp and mould, leaks, broken locks or changes you need to your home if you’re
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