Tania joins the Board

3rd July 2024

We are pleased to announce that, after a round of interviews with the Vice-Chair and the Chair of the Customer Experience Committee (CEC), we have successfully co-opted Tania Stevenson to the Board. Tania has been a Tuntum tenant since 2019 and brings valuable insight and experience to her new role.
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Understanding the Tenant Satisfaction Measures

30th June 2024

The Regulator of Social Housing, the Government body that oversees social housing landlords in England, has introduced a new system for assessing the quality of homes and services provided. This new system includes revised Consumer Standards and a set of Tenant Satisfaction Measures (TSMs) that landlords must report on. These
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Tuntum regains G1 status

27th June 2024

The Regulator of Social Housing has today published a regulatory judgement, upgrading Tuntum’s governance rating to the highest standard, G1. While our governance rating has always been compliant, we needed to improve some aspects of our governance arrangements and are pleased that the regulator has received sufficient assurance to make this
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Customer Policy Updates

19th April 2024

The Board of Tuntum has recently approved three new/revised policies, details as follows. All three policies impact all customers and so they are available to read on our website and in hard copy (by request). The latest version of the Housing Ombudsman’s (HOs) Complaint Handling Code, which came into force
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Have you registered to vote?

15th April 2024

The Electoral Commission have reported that, around 44 million people are estimated to be eligible to vote at this year’s May elections in England and Wales. Yet as many as seven million people are either incorrectly registered or missing from the register entirely. This is more than the combined adult
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‘Make things right’ campaign launched

13th February 2024

Social Housing Issue? Know your rights, know how to complain. Everyone deserves a home that is safe, secure, and well maintained. If you live in social housing, your landlord is responsible to fixing issues, including damp and mould, leaks, broken locks or changes you need to your home if you’re
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Come and meet our CEO

12th December 2023

Charmaine Simei, the new CEO of Tuntum, would like to get to know Tuntum’s customers. In an article in the Autumn/Winter issue of Engage, our tenant newsletter, she said, “My priority is getting to know the Associations; hearing the customer’s voice is essential to that picture.” In line with that,
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Engage – Autumn/Winter issue out now!

1st December 2023

The Autumn/Winter issue features information on our Christmas working hours, the annual repport to tenants, our new CEO, Black History Month, a vacancy on the board for tenants, how to make a complaint, what to do about damp and mould and much more. You can read the Autumn/Winter edition of
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Black History Month learning

27th October 2023

Staff at Tuntum came together for a Lunch & Learn Session (pictured below) to celebrate Black History Month. In the UK, Black History Month happens every October. It gives everyone the opportunity to share, celebrate and understand the impact of black heritage and culture. Tuntum was set up over 35
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Happy 100th Birthday Patrick!

20th October 2023

Today, we celebrated the 100th birthday of one of our tenants, Patrick, with a party. Patrick has lived at Lyn Gilzean Court in St Ann’s for 26 years since he had to leave his home on the island of Montserrat behind due to the eruption of Volcano Soufriere in 1995,
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