Latest News
May bank holiday closures
3rd May 2024
On both Monday 6th May and Monday 27th May, we’re providing tenants with a 24-hour emergency repairs service only, due to being closed for the bank holidays. Our out-of-hours emergency repair number is 0115 746 9664. You can find the definition of an emergency repair by clicking here. If your repair isn’tRead more
Customer Policy Updates
19th April 2024
The Board of Tuntum has recently approved three new/revised policies, details as follows. All three policies impact all customers and so they are available to read on our website and in hard copy (by request). The latest version of the Housing Ombudsman’s (HOs) Complaint Handling Code, which came into forceRead more
Have you registered to vote?
15th April 2024
The Electoral Commission have reported that, around 44 million people are estimated to be eligible to vote at this year’s May elections in England and Wales. Yet as many as seven million people are either incorrectly registered or missing from the register entirely. This is more than the combined adultRead more
Easter bank holiday closure
28th March 2024
From 5 pm on Thursday 28th March, to 9 am on Tuesday 2nd April, we’re providing tenants with a 24-hour emergency repairs service only. Our out-of-hours emergency repair number is 0115 746 9664. You can find the definition of an emergency repair by clicking here. If your repair isn’t urgent, please contactRead more
‘Make things right’ campaign launched
13th February 2024
Social Housing Issue? Know your rights, know how to complain. Everyone deserves a home that is safe, secure, and well maintained. If you live in social housing, your landlord is responsible to fixing issues, including damp and mould, leaks, broken locks or changes you need to your home if you’reRead more
Office closed for staff training – 30th January
26th January 2024
On Tuesday 30th January 2024, all Tuntum staff will be attending a training session between 9.30 am and 2.15 pm. Our offices will be closed. Phone messages will be taken during this period and emergencies will be escalated. If you can, please call us after 2.15pm. You can email usRead more
Come and meet our CEO
12th December 2023
Charmaine Simei, the new CEO of Tuntum, would like to get to know Tuntum’s customers. In an article in the Autumn/Winter issue of Engage, our tenant newsletter, she said, “My priority is getting to know the Associations; hearing the customer’s voice is essential to that picture.” In line with that,Read more
Christmas working hours
12th December 2023
Please note that our offices will be closed from 5pm on Friday 22nd December until 9am on January 2nd 2024. Staff will be working from home and available on 0115 916 6066 and by email at the following times. Monday 25th December | Closed bank holiday Tuesday 26th December |Read more
Engage – Autumn/Winter issue out now!
1st December 2023
The Autumn/Winter issue features information on our Christmas working hours, the annual repport to tenants, our new CEO, Black History Month, a vacancy on the board for tenants, how to make a complaint, what to do about damp and mould and much more. You can read the Autumn/Winter edition ofRead more
Black History Month learning
27th October 2023
Staff at Tuntum came together for a Lunch & Learn Session (pictured below) to celebrate Black History Month. In the UK, Black History Month happens every October. It gives everyone the opportunity to share, celebrate and understand the impact of black heritage and culture. Tuntum was set up over 35Read more
