Latest News



Office closed for staff training – 11th June

10th June 2024

On Tuesday 11th June 2024, all Tuntum staff will be attending a training session between 9.00 am and 1.00 pm. Our offices will be closed. Phone messages will be taken during this period and emergencies will be escalated. If you can, please call us after 1.15pm. You can email us
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May bank holiday closures

3rd May 2024

On both Monday 6th May and Monday 27th May, we’re providing tenants with a 24-hour emergency repairs service only, due to being closed for the bank holidays. Our out-of-hours emergency repair number is 0115 746 9664. You can find the definition of an emergency repair by clicking here. If your repair isn’t
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Customer Policy Updates

19th April 2024

The Board of Tuntum has recently approved three new/revised policies, details as follows. All three policies impact all customers and so they are available to read on our website and in hard copy (by request). The latest version of the Housing Ombudsman’s (HOs) Complaint Handling Code, which came into force
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Have you registered to vote?

15th April 2024

The Electoral Commission have reported that, around 44 million people are estimated to be eligible to vote at this year’s May elections in England and Wales. Yet as many as seven million people are either incorrectly registered or missing from the register entirely. This is more than the combined adult
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Easter bank holiday closure

28th March 2024

From 5 pm on Thursday 28th March, to 9 am on Tuesday 2nd April, we’re providing tenants with a 24-hour emergency repairs service only.  Our out-of-hours emergency repair number is 0115 746 9664. You can find the definition of an emergency repair by clicking here. If your repair isn’t urgent, please contact
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‘Make things right’ campaign launched

13th February 2024

Social Housing Issue? Know your rights, know how to complain. Everyone deserves a home that is safe, secure, and well maintained. If you live in social housing, your landlord is responsible to fixing issues, including damp and mould, leaks, broken locks or changes you need to your home if you’re
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Office closed for staff training – 30th January

26th January 2024

On Tuesday 30th January 2024, all Tuntum staff will be attending a training session between 9.30 am and 2.15 pm. Our offices will be closed. Phone messages will be taken during this period and emergencies will be escalated. If you can, please call us after 2.15pm. You can email us
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Come and meet our CEO

12th December 2023

Charmaine Simei, the new CEO of Tuntum, would like to get to know Tuntum’s customers. In an article in the Autumn/Winter issue of Engage, our tenant newsletter, she said, “My priority is getting to know the Associations; hearing the customer’s voice is essential to that picture.” In line with that,
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Christmas working hours

12th December 2023

Please note that our offices will be closed from 5pm on Friday 22nd December until 9am on January 2nd 2024. Staff will be working from home and available on 0115 916 6066 and by email at the following times. Monday 25th December | Closed bank holiday Tuesday 26th December |
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Engage – Autumn/Winter issue out now!

1st December 2023

The Autumn/Winter issue features information on our Christmas working hours, the annual repport to tenants, our new CEO, Black History Month, a vacancy on the board for tenants, how to make a complaint, what to do about damp and mould and much more. You can read the Autumn/Winter edition of
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