The Regulator of Social Housing, the Government body that oversees social housing landlords in England, has introduced a new system for assessing the quality of homes and services provided.
This new system includes revised Consumer Standards and a set of Tenant Satisfaction Measures (TSMs) that landlords must report on. These measures allow people to understand how well landlords are performing and compare them with others.
What are the TSMs?
There are 22 Tenant Satisfaction Measures in total, divided into two main areas:
- 10 Performance Measures: These are collected through key performance data up to 31 March 2024.
- 12 Customer Perception Survey Measures: These are collected by directly contacting customers.
You can view the results of the survey on our website by clicking the button below. We extend our heartfelt thanks to the more than 300 tenants who participated in the surveys this year.
In the autumn, you’ll also be able to compare landlords on the Regulator of Social Housing’s website: www.gov.uk/rsh.
Thank you once again to everyone who has taken the time to contribute to these important surveys. Your feedback is crucial in helping us improve our services and ensure we provide the best possible homes and support to our communities.