Your common queries SOLVED: blockages

11th May 2018

Drains Blocked drains are usually caused by a build-up of things in the waste trap, like fat, grease, tealeaves or hair. The trap is located underneath the basin, sink or bath. It always holds some water, to stop foul smells coming up the drain. Sometimes, waste material can build up
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Pay your rent first

10th May 2018

We understand that there are many pressures on household incomes, but payment of your rent should always be the first priority so that you can enjoy a safe and secure home. When you signed your tenancy agreement, you agreed to pay your rent to Tuntum every week. All rent is
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Your common queries SOLVED: what to do when there’s no power

9th May 2018

We get a lot of calls from tenants when they have a power outage. Here’s what you can do. Firstly, make sure that there is money on your electricity meter, or that you are up to date with your payments. It’s also a good idea to check with your power
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We need you

3rd May 2018

Dear Residents, As the newly appointed Head of Asset Management and Development, I am aware that the repairs service some of our residents have experienced has not always lived up to expectations. I am keen to address this as soon as possible. To assist me in identifying ways of improving
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Annual Review 17/18

24th April 2018

Our Annual Review is out now! Click here to take a look at what we’ve been doing over the last year.
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Customer Services closed on Wednesday mornings

3rd April 2018

Our Customer Services centre is closed on Wednesday mornings, for staff training and development. You can’t visit us or speak to us on the phone during this time, but you can call and leave a message, and we will call you back when we reopen at 1pm.
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National Careers Week 2018

21st March 2018

5th-10th March this year was National Careers Week, and to celebrate some of our staff members shared what they think is great about a career with Tuntum. Here’s what they said: Chantelle Miller, Senior Housing Officer “I started working at Tuntum 10 years ago, and I’ve been promoted a number
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Social Value at Emmanuel House

21st March 2018

As part of our commitment to delivering added ‘Social Value’, our Customer Services team spent the day volunteering with Emmanuel House in Nottingham. They donated bags of warm and thermal clothes, tinned food, and £56 raised from the office ‘dress-down Friday’. The team met with the centre manager, Alastair, who explained
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Our very own celebrity

7th March 2018

This week is National Career Week 2018. Here at Tuntum, we take pride in offering real career progression opportunities to our staff. One example of how we’ve grown and developed our workforce is Chantelle Miller, who was asked to write a guest blog by the Chartered Institute of Housing on
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Customer Service Centre Closure

1st March 2018

Due to adverse weather conditions, our Customer Service Centre will be closed from 3.30pm today, Thursday 1st March. We apologise for any inconvenience.
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