Latest News
Your common queries SOLVED: how to change a bathroom light bulb
15th May 2018
All our bathrooms are fitted with 2D light bulbs as standard. It is your responsibility to change the light bulbs when needed. Step 1: Turn off the light at the wall. Step 2: Remove the cover, either by taking out the screws (remembering to support the cover), or by gently pushing theRead more
Put us under the magnifying glass
14th May 2018
We’re recruiting! Magnify is our resident scrutiny panel – a group of volunteer Tuntum residents who review aspects of our services and make recommendations for improvement. They play an important part in bringing about positive changes to Tuntum services, and we are looking for new members. All you need toRead more
Your common queries SOLVED: blockages
11th May 2018
Drains Blocked drains are usually caused by a build-up of things in the waste trap, like fat, grease, tealeaves or hair. The trap is located underneath the basin, sink or bath. It always holds some water, to stop foul smells coming up the drain. Sometimes, waste material can build upRead more
Pay your rent first
10th May 2018
We understand that there are many pressures on household incomes, but payment of your rent should always be the first priority so that you can enjoy a safe and secure home. When you signed your tenancy agreement, you agreed to pay your rent to Tuntum every week. All rent isRead more
Your common queries SOLVED: what to do when there’s no power
9th May 2018
We get a lot of calls from tenants when they have a power outage. Here’s what you can do. Firstly, make sure that there is money on your electricity meter, or that you are up to date with your payments. It’s also a good idea to check with your powerRead more
We need you
3rd May 2018
Dear Residents, As the newly appointed Head of Asset Management and Development, I am aware that the repairs service some of our residents have experienced has not always lived up to expectations. I am keen to address this as soon as possible. To assist me in identifying ways of improvingRead more
Annual Review 17/18
24th April 2018
Our Annual Review is out now! Click here to take a look at what we’ve been doing over the last year.Read more
Customer Services closed on Wednesday mornings
3rd April 2018
Our Customer Services centre is closed on Wednesday mornings, for staff training and development. You can’t visit us or speak to us on the phone during this time, but you can call and leave a message, and we will call you back when we reopen at 1pm.Read more
National Careers Week 2018
21st March 2018
5th-10th March this year was National Careers Week, and to celebrate some of our staff members shared what they think is great about a career with Tuntum. Here’s what they said: Chantelle Miller, Senior Housing Officer “I started working at Tuntum 10 years ago, and I’ve been promoted a numberRead more
Social Value at Emmanuel House
21st March 2018
As part of our commitment to delivering added ‘Social Value’, our Customer Services team spent the day volunteering with Emmanuel House in Nottingham. They donated bags of warm and thermal clothes, tinned food, and £56 raised from the office ‘dress-down Friday’. The team met with the centre manager, Alastair, who explainedRead more
