The Winter issue features information on our Christmas working hours, our Annual Report to tenants, gas, fire and CO safety, and much more. You can read the Winter edition of our tenant’s newsletter by clicking here. The magazine also enclosed a leaflet on reporting issues with damp and mould in your home, which you can read by clicking here. Any problems should be reported to repairs@tuntum.co.uk or on 0115 916 6066 option 1.

The Housing Ombudsman Service has published a list of 32 landlords with a maladministration finding rate of 50% or higher in the year 2021-22, which included Tuntum Housing Association. Tuntum is included on the list as 50% of its Housing Ombudsman cases were found to have been maladministered During 2021-22 we had two tenants who received decisions on complaints they had taken to the Housing Ombudsman for review. They found maladministration in handling an aspect of a complaint in one case, equating to 50% of the cases they reviewed. Tuntum welcomes the findings provided to us by the Housing Ombudsman as they help us to learn from our complaints and

Did you know that broadband and mobile phone providers have tariffs that are at a lower rate for those that need it most? Sometimes they are called ‘essential’ or ‘basic’ tariffs, they are exactly the same just cheaper. If you or someone in your household claims Universal Credit, you could switch to any of the tariffs available. If your provider offers a social tariff, you can switch to it at any time, free of charge. The price won’t go up mid-contract. You won’t pay any more than what you agree at the start of the contract. It costs nothing to leave. You won’t pay a fee to leave the tariff

As reported in the Autumn issue of Engage, our tenant newsletter, we’ve been looking at our records, and we can see that we only have email addresses for 67% of our tenants, and less than 15% of tenants have signed up to the MyTenancy online portal. Once you have registered with the MyTenancy portal, you will have secure 24/7 access to pay your rent quickly, view your rent account, report a repair, track a reported repair and update your personal information. Using email addresses to communicate means we can contact you quickly, we save money on print and postage and, it’s better for the environment. Therefore we’re offering an incentive

Attending an organised bonfire and fireworks display is always the safest way of celebrating Bonfire Night, as there are safe places to watch the displays, the fireworks are set off by trained people and the emergency services are close-by if needed.  If you are having your own display at home, www.gov.uk has some important firework safety tips on their website. ALWAYS FOLLOW THE FIREWORK CODE ​​- Stand well back– ​Keep fireworks in a closed box– Only buy fireworks marked BS 7114– Light at arm’s length, using a taper​- Follow the instructions on each firework– Never give sparklers to a child under five– Don’t drink alcohol if setting off fireworks– Always

The Autumn issue features information on our schemes, new developments, complaints, safeguarding, money-saving tips, how to get involved, win prizes and much more. You can read the Autumn edition of our tenant’s newsletter here on our website.

We partner with an initiative called Business in the Community and they are running a session about staying safe online. Navigating the internet can be a daunting thing, and we want to help you. Staying safe online is paramount to accessing the internet and using online services. It is important that you are aware of how the internet can be an unsafe place if you don’t take the right precautions when using it. From online banking to shopping and protecting your accounts, accessing the internet is an important part of daily life, without these skills you can be potentially left vulnerable to fraud and identity theft.  Online meeting – Date:     Tuesday

Monday 19 September is the date of Her Majesty Queen Elizabeth II’s State Funeral and will be a national bank holiday. This will allow individuals, businesses and other organisations to pay their respects to Her Majesty and commemorate her reign, while marking the final day of the period of national mourning. Tuntum’s Head Office will be closed on Monday 19th September. Therefore from 5pm on Friday 16 September to 9am on Tuesday 20 September, we’re providing a 24 hours emergency repairs service only. You can report an emergency repair on 0115 915 2222. Non-emergency repairs can be reported online, 24 hours a day through the MyTenancy portal. If you already

At Tuntum we take complaints seriously and want to involve our tenants when we make decisions that affect them. As a member of the Housing Ombudsman Service, we are required to complete a self-assessment on our complaint handling and publish the document on our website. We would like to give our tenants the opportunity to give us their views before we publish the document on our website. Could you spare some time to review a word document and provide us with your feedback? It may take an hour or two but it can be done at a time that suits you. We would need to hear back from you by

The Resident Voice Index is continuing its work to speak with social housing tenants all over the country to gain insight. Their latest survey is – Cost of Living: Crunch Time, and we invite you to get involved! The cost of living crisis continues to push people across the UK into financial hardship and as this situation develops, it’s important we understand how it is affecting you. The latest survey asks questions about this worsening situation, its impact on your life, and what you think could be done to support your community. The survey is completely anonymous and will never be traced back to the person taking part. Here is the link to

We at Tuntum Housing are deeply saddened to hear of the passing of Her Majesty The Queen. For more than 70 years she has dedicated her life to service for her country and the Commonwealth, and been a figurehead of national unity and stability at a time of enormous change.​ We join the Royal Family and the nation in their grief and offer the Royal Family our heartfelt condolences. You can send your message of condolence at www.royal.uk

Tuntum provided the Kids’ Zone at Nottingham Carnival on the 21st August 2022. Parents welcomed the tent of free activities, including glitter tattoos, a costume selfie area, carnival scratch art masks, carnival colouring and sweets.

Marc Millingham, Estates Housing Officer and Laverne Dubois, Senior Sheltered Housing Officer recently helped our Sheltered Housing residents to organise a party to celebrate the 60th Jamaican Independence Day on the 6th August 2022. Laverne said, “Congratulations to sheltered tenants Terry, Monica, Christopher, Jacqueline and Paul in organising this year’s celebration. Following a welcome introduction form the Chair of Tuntum’s Board, Junior Hemans, the celebration started with tributes from two Nottingham-based authors Norma Gregory (former Tuntum employee) and Pitman Brown. Party-goers played dominoes whilst enjoying the sounds of the Caribbean, played by a DJ, whilst feasting on authentic dishes washed down with traditional fruit and pineapple punch prepared by residents.”

Tuntum Housing Association are once again delighted to support the Nottingham Carnival. Details have been announced of the event which takes place on Sunday 21st August 2022 at the Victoria Embankment, Nottingham. There will be numerous troupes from Nottingham and around the country taking part in the colourful Carnival Parade which starts at 2 pm and is free to watch. You can find videos of highlights from the previous year’s on the Carnival website. As before, the Parade route will start on the Victoria Embankment, head up Wilford Grove, Felton Road and Green Street before making its way back down to the Embankment via Bunbury Street returning to the Carnival

Tuntum is proud to sponsor the awards category of ‘Cultural, Music & Arts’ at the Black Achievers Awards 2022 in Nottingham. The aim of the Black Achievers Awards is to recognise and promote the achievements of the BME community. Over the years, black men and black women have experienced years of negative press and the Black Achievers’ Award aims to change this by showing communities across Nottingham and Nottinghamshire that there are real positive black role models out there. Councillor Merlita Bryan who is a local Councillor, former Sheriff of Nottingham and former Lord Mayor of Nottingham first started these awards in 2011. Her vision of the awards has since

To help residents in our Sheltered and Specialist housing celebrate the Platinum Jubilee, we provided each scheme with jubilee party decorations and tableware and a budget for catering and asked the residents to decide what sort of party they would like to host. Residents at Balisier Court held a BBQ in their courtyard garden. Marc Millingham, Housing Officer, stepped in to help with the cooking when the volunteer resident chef was taken ill. Richard Renwick, CEO and Masaud Subedar, Director of Community Services, both attended the party. Richard said, “It’s great to see our residents getting to know each other and coming together to celebrate this once-in-a-lifetime event. I hope

Tuntum’s head office is closing for the Queen’s Platinum Jubilee Celebrations. From 5pm on Wednesday 1st June to 9.00 am on Monday 6th June, we’re providing tenants with a 24 hour emergency repairs service only. Please call 0115 915 22 22 during this time. If your repair isn’t urgent, please contact us on Monday or report it through the MyTenancy portal. Find out how to register here. We hope everyone has a good long bank holiday weekend!

Tuntum warns tenants to be wary of ‘claims farmers’ operating in the area. Their calls may be from unknown numbers or even local lines. These companies operate by cold calling, leaflets and social media to encourage tenants to pursue claims against their landlord for disrepair. These companies will claim to be calling from ‘The Housing Maintenance Department’, ‘Repairs Team’ or even ‘working on behalf of the Tuntum’. When asked, they will refuse to provide an authentic company name, and any call back number provided will be a false number. Tenants’ details are often sold to ‘no win, no fee’ solicitors. This personal information is likely to be sold at a