We have an exciting new opportunity to have your voice heard by our Board, by being part of our Customer Experience Committee (CEC).
The CEC currently meets online at least 3 times a year, in the evening and you’ll have the opportunity to:
- Have a say on our health and safety and asset management strategies.
- Recommend targets for us and keep an eye on how we’re performing.
- Have access to our complaints information to help recommend ways we can improve.
- Have oversight of the scrutiny of services as carried out by our scrutiny panel, Magnify.
- Monitor the performance of our contractors, consultants and the Direct Trade Operatives.
- Oversee the performance of the specialist, mental health, refugee, housing and sales teams.
We recognise the commitment needed to be part of the panel and so you’ll be paid for your time.
In order to apply, you must be a current customer in general needs or sheltered housing. Customers in temporary accommodation cannot apply as this is a longer-term role.
If this is something that you’d be interested in, please send an email to beckyhenry@tuntum.co.uk with your contact details by the 30th of January 2024, and she will be in touch about the next steps