Storms, Floods and Winter Weather

15th February 2022

We advise all tenants to have home content insurance in place and we recommend My Home Contents Insurance, as the National Housing Federation’s preferred supplier. They’ve put together this handout of guidance and advice on what to do if your home is affected by a storm, flood or winter weather.
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Energy Price Cap Rise

3rd February 2022

From the 1st of April the UK energy price cap to rise 54% to £1,971, which means that it will cost more to run your home. The energy regulator says that this will affect default tariff customers who haven’t switched to a fixed deal and those who remain with their
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Christmas Opening Hours

22nd December 2021

**UPDATE** Due to a confirmed case of COVID within the Head Office staff team, 90 Beech Avenue will now be closed to visitors until January 4th.  Our staff will work from home on Thursday 23rd and Christmas Eve. You can still phone in on 0115 916 6066 between the following
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Engage – Autumn/Winter issue available to download

2nd December 2021

The bumper Autumn/Winter issue features information on our Christmas opening hours, our annual reports to tenants, how we can support you through these difficult times, how to win prizes and get involved and much more. You can read the Autumn/Winter edition of our tenants newsletter here on our website.
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Sign up for MyTenancy – you may win £50!

26th November 2021

We’ve been looking at our records, and we can see that we only have email addresses for 60% of our tenants, and less than 6% of tenants have signed up to the MyTenancy online portal. Once you have registered with the portal, you will have secure 24/7 access to pay
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The Residents’ Network annual conference 2021

16th November 2021

We have two free places available on an upcoming conference that we’d love for you to take part in. Live virtual event: The Residents’ Network annual conference 2021 – Repairing trust with residents Date: 02 December Time: 10:30 – 13:30 This will be an honest conversation about the state of
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The New Resident Voice Index survey

12th November 2021

Having launched in the spring, the Resident Voice Index is set to be the social housing sector’s most comprehensive and independent survey of resident satisfaction. It runs year-round, capturing and measuring working data about the lives of social housing residents and satisfaction with their housing. Regular results will be published
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Know someone who needs help getting online?

2nd November 2021

Do you know a Tuntum tenant who’s struggling with their smartphone or computer? Or, are you resident who’s frustrated by technology? Get one-to-one support to build your digital skills. We now have a partnership with  Clicksilver Connections. If you, or someone you know, needs help with technology and is feeling
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Net Zero – What it means to you

22nd October 2021

Last week we took part in the TPAS Net Zero Week hearing from experts in the sector about what they’re plans are to reduce carbon emissions. We’re working on our plans but are always interested to learn from others around the sector. It was great to see some residents asking
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Staff training on Wednesday 27 October

21st October 2021

On Wednesday 27 October 2021, all Tuntum staff will be attending a training session between 9.30 and 11.30 am. Our offices will be closed and phone lines will be unavailable during this period. Please call us at an alternative time of the day or alternatively, you can email us at
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