Welcome you to our new tenant’s online portal: MyTenancy

Date published: 30th April 2021

MyTenancy portal provides you with control over your personal information via a secure online portal that is available 24/7.

Online Security

You can now view your data at any time with the assurance of maximum online security.

Self-Service Portal

MyTenancy provides you with control over your account security, including:

  • Self-registration and email validation
  • Forgotten password re-set
  • Manual password re-set

In addition, you will be able to manage your personal information with MyTenancy’s self-service features.

Rent Payments and Reporting Repairs

MyTenancy also includes features designed to promote digital independence, including: “Make a Payment”, a link to AllPay allowing you to pay your rent and help reduce your overall arrears levels. Please note it may take 1 working day for your payment to show within the portal. You can also use the “Request a repair” option to report any maintenance issues along with supporting photos. PLEASE NOTE that from the 30th June 2021 you will no longer be able to ‘report a repair’ using our online form here on our website.

Go to our website: tuntum.co.uk, click on ‘MYTENANCY’, and then ‘Create Account’. You will need the email you have registered with us. If you have forgotten or would like to change this e-mail, then please contact us at admin@tuntum.co.uk or 0115 916 6066. Once your account is created you’ll be able to manage all your information safely.