Introducing our new Text Messaging Service

Date published: 30th April 2021

This new service will enable you to view information 24/7 about your rent, account balance, request an update on your repair, request a new card payment or set up a new direct debit any time via SMS text messaging.

How to use the Text Messaging service:

1. You will need to make sure we have your latest contact details. To update your details please get in touch via ‘My tenancy’, email or phone us at 0115 916 6066.

2. Save the following number to your phone contacts as “Tuntum Messenger”: 07458 029 413

3. This is what you need to text to receive your information:

  • Text RENTS, then follow with a descriptive message like; ‘I need to discuss my rent’, ‘I need an update on my account’, etc. It will generate an email to our Housing Officers who will give you a call back to discuss your query.
  • Text BAL and you will get your latest account balance.
  • Text REPAIR, then write a descriptive message of what you require. For example: ‘Boiler is not working’, ‘Update on my repair’, etc. It will alert a member of staff who will deal with your request and get in touch with you, if necessary.
  • Text CARD if you want to request a new payment card.
  • Text DD if you would like to setup a new Direct Debit.

4. In addition, we will also be using this service to send you a text about:

  • Repair appointments
  • Requesting feedback on our services