Hi, I’m Sahida, I’m Louise and I’m Anokha, and we are Tuntum’s Income Management Assistants. We’re still working, checking on our residents and making sure they’re okay – but rather than popping over to people’s homes, we’re catching up with tenants over the phone while we are all still socially distancing.
We want to let every Tuntum tenant and leaseholder know that wherever you live, we are here to help you.
Nobody is going to be evicted for not paying rent because of COVID-19, but if you’re worried about paying your rent or other bills, it’s really important that you speak to us as soon as possible so we can help.
Otherwise, you need to pay your rent as normal. We really don’t want any of our tenants/leaseholders to build up debt, and we need to carry on collecting rent so we can keep looking after you and keep all of your housing services running.
For questions about rent, other bills or any other concerns, you can call the Income Management Team on 0115 9166066 (option 1) or email us at firstname.lastname@example.org