Independent Complaints Panel

Due to the Coronavirus outbreak, The Independent Complaints Panel have temporarily suspended this service. No new or existing complaints will be heard by the panel until further notice.

Our award winning independent complaints panel (ICP) made up of involved tenants from a number of partner landlords, are continuing their great work! So far this year the Independent Complaints panel have dealt with two complaints, one each involving Luminus Group and Derwent Living. The members spent a great deal of time examining evidence and speaking to staff and complainants before arriving at their recommendations. The ICP, supported by TPAS, provide a valuable service to the complainants and the landlords by trying to broker an amicable resolution to complaints.

You can find out more by downloading our: Complaints_panel_FINAL_June 2018