Customer Policy Updates

The Board of Tuntum has recently approved three new/revised policies, details as follows. All three policies impact all customers and so they are available to read on our website and in hard copy (by request). The latest version of the Housing Ombudsman’s (HOs) Complaint Handling Code, which came into force
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Have you registered to vote?

The Electoral Commission have reported that, around 44 million people are estimated to be eligible to vote at this year’s May elections in England and Wales. Yet as many as seven million people are either incorrectly registered or missing from the register entirely. This is more than the combined adult
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Easter bank holiday closure

From 5 pm on Thursday 28th March, to 9 am on Tuesday 2nd April, we’re providing tenants with a 24-hour emergency repairs service only.  Our out-of-hours emergency repair number is 0115 746 9664. You can find the definition of an emergency repair by clicking here. If your repair isn’t urgent, please contact
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‘Make things right’ campaign launched

Social Housing Issue? Know your rights, know how to complain. Everyone deserves a home that is safe, secure, and well maintained. If you live in social housing, your landlord is responsible to fixing issues, including damp and mould, leaks, broken locks or changes you need to your home if you’re
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