Following completion of a regulatory inspection carried out between February and May 2025 by the Regulatory of Social Housing (RSH) as part of its 4 year inspection cycle; Tuntum’s regulatory judgement was issued as:
· Consumer Grade: C2
· Governance Grade: G1
· Financial Viability : V2
The governance and financial viability gradings for Tuntum were last updated in January 2025 and remain unchanged. This is the first time Tuntum have been assessed under the Consumer standard.
To read the full judgement please click here Tuntum Housing Association Limited – GOV.UK
The inspection process itself involves gathering of information and documents from across the business and includes a number of interviews with the Board and the Executive Team, alongside the observation of a Board meeting and an involved customer Scrutiny Panel meeting.
Tuntum’s Chair of the Board, Danielle Oum, said:
‘The Board at Tuntum welcomes the regulatory judgement achieved in the recent RSH inspection outcome, which reflects the hard work of all Tuntum colleagues. The grading recognises our ongoing commitment to continuous improvement, strengthening governance arrangements, building financial resilience, providing safe, well-maintained homes, and involving residents in influencing the services we provide.’
Tuntum’s CEO, Charmaine Simei, said:
‘Overall, we found the process of inspection invaluable, and it has served to validate our improvement journey to date .
At the time of our inspection, we were able to demonstrate that we are well on the way to address the areas of improvement that have been identified; and will now continue to work at pace to complete this work.
On a final note, we would like to take this opportunity to pay particular thanks to our involved customers who gave their time to support the inspection process, and have been key in helping us to continually improve our service offer’.
Tuntum will now work with the Regulator on an agreed action plan to secure a C1 grading going forward.
Notes – Key to Grades
C2 (Compliant) There are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed
G1 (Compliant) The provider meets our governance requirements.
V2 (Compliant) The provider meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance.
