Effective handling of complaints

Date published: 27th June 2024

Satisfaction with landlord dealing with complaints handling
45.7%
Number of stage one complaints received per 1,000 homes
33.4%
Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales
96%
Number of stage two complaints received per 1,000 homes
6%
Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales
100%